jetbaj's Privacy Policy

Introduction and Overview

jetbaj is a trusted online betting and casino platform in Bangladesh. We place the highest importance on the privacy of our users. This Privacy Policy describes how jetbaj collects your personal information, the purposes for which it is used, who it is shared with, and how it is kept secure.

By using our platform, you acknowledge that you have read and fully understood this Privacy Policy. Any changes made to this Policy will be published on the website and will take effect from the date of the change. Continued use of the service will be considered acceptance of the revised Policy.

What Types of Information Are Collected

jetbaj may collect the following types of information:

a. Information You Provide Directly

Information you provide yourself during account registration, login, or use of services includes:

• Full name and date of birth
• Email address
• Login credentials (username and encrypted password)
• National ID or passport details for identity verification
• Payment information such as bKash, Nagad, or Rocket number
• Bank account details (for bank transfers)
• Any information provided when contacting customer support

b. Automatically Collected Information

When you use the jetbaj platform, certain technical information is collected automatically:

• IP address and device identifiers
• Browser type and version
• Operating system information
• Date, time, and duration of site access
• Which pages were visited and how long you spent on them
• Referral URL (which link you came from)
• Data collected through cookies and similar tracking technologies

c. Transaction and Activity Information

• Deposit and withdrawal history
• Betting history and gaming activity
• Records of bonus and promotional benefit usage

Purpose of Data Use

jetbaj uses your collected information for the following legitimate purposes:

Service Delivery and Account Management

Your information is needed to create and verify your account, process transactions, and fulfil your requests. Payment information is used to complete deposits and withdrawals via bKash, Nagad, Rocket, or bank transfer.

Identity Verification and Fraud Prevention

Your identity information is verified to ensure platform security and to prevent unauthorised activity, fraud, and money laundering. The KYC (Know Your Customer) process is completed using a national ID or similar document.

Customer Service Improvement

Our 24/7 live chat support team uses contact information to help resolve your issues. Feedback is analysed to further improve your service experience.

Promotional Communications

With your prior consent, information about bonus offers, promo codes, and new games may be sent to you. You may stop such communications at any time.

Meeting Legal and Regulatory Obligations

Information is stored and used as necessary to comply with applicable laws and regulations.

Information Sharing and Disclosure

jetbaj never sells your personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

Service Provider Partners

Only the information necessary for service delivery is shared with payment processors, technical support providers, and game software providers. These partners are also bound by a strict confidentiality agreement.

Legal Obligations

Information may be provided in compliance with the law in response to a court order, legal investigation, or a lawful request from a government authority.

Changes in Business Structure

In the event of a company merger, acquisition, or asset sale, user account information may be transferred. Users will be notified in advance in such cases.

Cookies and Tracking Technologies

The jetbaj platform uses cookies and similar technologies to improve service quality and personalise the user experience.

Essential Cookies

These cookies are essential for the core functionality of the platform. They are used to maintain login status, ensure security, and manage sessions. These cookies cannot be disabled, as the site will not function properly without them.

Functionality Cookies

These cookies are used to save your language preferences, display settings, and personalised experience.

Analytics Cookies

Analytics cookies are collected to understand how users are using the platform and to improve the service. This data is analysed in aggregate form and is not used to identify any specific individual.

You can change your cookie preferences through your browser settings. However, disabling some cookies may limit certain features of the site.

Data Security Measures

jetbaj applies industry-standard security measures to keep your personal information secure.

• All data transmissions are secured using SSL (Secure Sockets Layer) encryption technology.
• Sensitive information (such as passwords) is encrypted using strong hashing algorithms before being stored.
• Firewalls and access control systems are in place to prevent unauthorised access to servers and databases.
• Regular security audits and penetration testing are conducted.
• Employee access to personal information is restricted on a need-to-know basis only.
• Automated monitoring systems are active to detect suspicious activity.

Nevertheless, no method of transmitting information over the internet or electronic storage is one hundred percent secure. We take every precaution, but it is not possible to guarantee the absolute security of your information.

Data Retention Period

jetbaj retains your personal information for as long as necessary to fulfil the required purposes or as required by legal obligations.

Account Information

Information for active accounts is retained for as long as the account remains open. Even after an account is closed, documents related to transactions and identity verification may be kept for a specified period in accordance with applicable legal requirements.

Transaction Records

Records of financial transactions are retained for the applicable period for the purposes of auditing, fraud investigation, and legal obligations.

Inactive Accounts

Information from accounts that have been inactive for a long period may be deleted or anonymised in accordance with our data retention policy. You will be notified in advance in such cases.

User Rights

You have certain important rights over your personal information:

Right to Access Information

You may request to know what information jetbaj has collected about you. We are obligated to provide that information within a specified time.

Right to Correct Information

If any information stored in your account is incorrect or incomplete, you may request that it be corrected.

Right to Request Deletion

In certain circumstances, you may request that your personal information be deleted. However, some information may not be possible to delete if there are legal obligations.

Right to Withdraw from Promotional Communications

You may request at any time that promotional emails or messages stop being sent to you.

Right to Lodge a Complaint

If you have any complaint about the handling of your personal information, you may contact jetbaj directly. We will try to provide a resolution as quickly as possible.

Third-Party Links and Services

jetbaj is not responsible for the privacy policy of any external third-party links that may appear on the platform. If you visit a third-party site, you are advised to read their privacy policy.

Our payment partners (such as bKash, Nagad, Rocket) follow their own privacy policies. When a transaction is completed on their platform, the privacy of that transaction falls under their own policy.

Protection of Minors

jetbaj is a responsible gaming platform. Our services are for users aged 21 and above only. We do not knowingly collect any personal information from minors.

If you believe a minor has registered on our platform, please notify our support team immediately. We will verify that account and take the necessary steps.

Changes to the Policy

jetbaj may update this Privacy Policy from time to time. For any significant changes:

• A notice will be displayed in a prominent place on the website.
• The "Last Updated" date at the top of the policy will be changed.
• You may be notified of the changes at your registered email address.

Continued use of the service after changes will be considered acceptance of the revised policy. You are advised to visit this page regularly to stay informed of updates.

Contact Us

If you have any questions, concerns, or complaints about this Privacy Policy, please get in touch with us. Our dedicated team is always ready to resolve your issues.